Refund Policy

At Closet Finesse, we take great pride in curating high-quality, authentic footwear from premium brands. Your satisfaction matters to us. If for any reason you are not completely in love with your purchase, you may request a return under the guidelines below.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Unworn and in original condition
    Shoes must be free of wear, damage, or signs of use.
  • Original tags, accessories & packaging included
    All designer tags, dust bags, inserts, or branded elements must be returned as received.
  • Return request made within 15 days of delivery
    Requests submitted after 15 days are not eligible.

Non-Returnable Items

  • Worn shoes or items with visible scuffs or marks
  • Items missing tags or original packaging
  • Final sale or clearance items
  • Gift cards

How to Start a Return

  1. Contact our support team at info@closetfinesse.com with your order number.
  2. Our team will review your request and provide a return authorization along with instructions.
  3. Please ensure the item is securely packaged to prevent damage during transit.

Return Shipping

  • The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service for your protection.

Refunds

  • Once your return is received and inspected, you’ll receive an email notification regarding approval.
  • Approved returns will be refunded to the original payment method within 5–7 business days.
  • Shipping costs are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

Authenticity Guarantee

All products sold through Closet Finesse are verified for authenticity. Because of this high standard, we cannot accept returns for items that have been worn, altered, or used.